RETURN POLICY

Effective Date: January 2025

At Skinny, we strive to provide high-quality products and exceptional service. Below is our refund and return policy for both digital and physical products.

1. Digital Products

Due to the nature of digital products, all sales are final. Refunds are only available in the following circumstances:

• The product is faulty or not as described.

If you encounter any issues with a digital product, please contact us at assistance@skinnycreative.com with details of your order and the issue. We aim to respond within 2 working days.

2. Physical Products

UK Customers

We offer a free 14-day return policy for physical products, excluding limited editions. You have 14 days from the date of receipt to request a return.

Eligibility Criteria for Returns:

• Items must be in the same condition as received.

• Items must be returned in their original packaging.

How to Start a Return:

1. Contact us at assistance@skinnycreative.com with your issue and Order No.

2. Upon acceptance, we will send you a return shipping label and instructions on how to proceed.

3. Returns must be sent to:
   Skinny
   Unit B, 53 Underhill Road,
   London, SE22 0QR.

Additional Information:

• A 10% restocking fee applies to all returns.

• Refunds will be processed within 5 working days of receiving the returned item.

International Customers

International customers are eligible for a 14-day return policy on physical products, excluding limited editions.

Eligibility Criteria for Returns:

• Items must be in the same condition as received.

• Items must be returned in their original packaging.

How to Start a Return:

1. Contact us at assistance@skinnycreative.com with your issue and Order No.

2. If accepted, you will receive instructions on how to proceed with the return.

3. Returns must be sent to:
   Skinny
   Unit B, 53 Underhill Road,
   London, SE22 0QR.
   United Kingdom.

Return Shipping Costs:

• Customers are responsible for return shipping costs.

• As a guide, returns from:

  • US: typically cost around £20.

  • Rest of the World: typically cost between £25-£40.

Additional Information:

• A 10% restocking fee applies to all returns.

• Refunds will be processed within 5 working days of receiving the returned item.

3. Damages and Issues

We take great care to ensure your products arrive in perfect condition. However, if you receive a defective, damaged, or incorrect item:

1. Inspect your order upon delivery.

2. Contact us immediately at assistance@skinnycreative.com or use the contact form on our website.

3. Provide details and images of the issue.

We will evaluate the problem and work to resolve it promptly.

For further assistance, feel free to contact us at assistance@skinnycreative.com.